All Systems Operational
Region - USA
Operational
Bot Uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region-Japan
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (London)
Operational
Bot uptime
?
Operational
APIs
?
Operational
Bot Builder
?
Operational
Bot Administration Application
?
Operational
Region - Europe (Frankfurt)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - APAC (Syndey)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - India
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administration Application
Operational
Region - Middle East (UAE)
Operational
Bot Uptime
Operational
APIs
Operational
Bot Builder
Operational
Bot Administrator Application
Operational
SmartAssist - USA
Operational
Nuance
?
Operational
Kore IVR
?
Operational
Kore Agent Desktop
?
Operational
SmartAssist - Japan
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - Europe (Frankfurt)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - APAC (Syndey)
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SmartAssist - India
Operational
Nuance
Operational
Kore IVR
Operational
Kore Agent Desktop
Operational
SearchAssist - USA
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Japan
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Europe (Frankfurt)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
SearchAssist - Middle East (UAE)
Operational
Web Crawler
Operational
Application Service
Operational
Search Service
Operational
Bot Channels - In all Regions
Operational
Facebook Workplace
?
Operational
Email
?
Operational
SMS (Twilio)
?
Operational
Microsoft for Teams
?
Operational
Skype for Business
?
Operational
RTM Channel for WebSDK/Mobile SDK
?
Operational
Slack
Operational
Third-party services we use
Operational
AWS ec2-us-east-1
Operational
AWS ec2-ap-northeast-1
Operational
AWS ec2-eu-west-2
Operational
AWS s3-us-standard
Operational
Twilio Outgoing SMS
Operational
Google Apps Maps
Operational
Google Apps Realtime API
Operational
Microsoft Azure ASR/TTS
?
Operational
Google ASR/TTS
?
Operational
Amivoice ASR
?
Operational
AWS Polly TTS
?
Operational
Microsoft Bot Framework
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) (US Region) May 17, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:11 IST
May 13, 2025 - 16:11 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:09 IST
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:09 IST
Planned Maintenance Notification: MongoDB Upgrade for US Production and Analytics Databases May 18, 2025 10:30-13:30 IST
We would like to inform you of a scheduled maintenance activity to upgrade our MongoDB infrastructure.
Maintenance Details:
>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.17
>> Scope: US Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 18th May 2025, 10:30 AM – 01:00 PM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted on May 15, 2025 - 12:03 IST
Maintenance Details:
>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.17
>> Scope: US Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 18th May 2025, 10:30 AM – 01:00 PM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
>> Rollback Plan:
In the unlikely event of any issues during the upgrade, we have a tested rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted on May 15, 2025 - 12:03 IST
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) Europe - Frankfurt Region May 21, 2025 08:00-11:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:15 IST
May 13, 2025 - 16:15 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:14 IST
May 13, 2025 - 16:14 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:14 IST
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:14 IST
XO Platform Patch Release (10.14.1/11.13.1) London Region May 21, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:18 IST
May 13, 2025 - 16:18 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:18 IST
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:18 IST
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) (Japan Region) May 21, 2025 18:00-21:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:21 IST
May 13, 2025 - 16:21 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:20 IST
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:20 IST
XO Platform Patch Release (10.14.1/11.13.1) (UAE Region) May 22, 2025 10:00-13:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:26 IST
May 13, 2025 - 16:26 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:26 IST
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:26 IST
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) APAC Sydney (AU) May 22, 2025 21:00 - May 23, 2025 00:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:30 IST
May 13, 2025 - 16:30 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:30 IST
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:30 IST
XO Platform Patch Release (10.14.1/11.13.1) /XO Contact Center (v3.13.1) IND Region May 22, 2025 22:00 - May 23, 2025 01:00 IST
Update -
We will be undergoing scheduled maintenance during this time.
May 13, 2025 - 16:33 IST
May 13, 2025 - 16:33 IST
Scheduled -
May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform.
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:33 IST
-------
UPDATE:
Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site.
----
During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.
May 13, 2025 - 16:33 IST