We would like to inform you of a scheduled maintenance activity to upgrade our MongoDB infrastructure.
Maintenance Details:
>> Activity: MongoDB version upgrade from 6.0.14 to 7.0.17
>> Scope: US Production Sharded Cluster and Analytics Database
>> Tool Used: MongoDB Ops Manager
>> Date & Time: 18th May 2025, 10:30 AM – 01:00 PM IST
>> Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions.
>> Rollback Plan: In the unlikely event of any issues during the upgrade, we have a tested rollback plan in place to revert to MongoDB version 6.0.14 using Ops Manager.
We appreciate your understanding and continued trust in our services.
Posted May 15, 2025 - 12:03 IST
This scheduled maintenance affects: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).